Forums/Free Features/Getting Started
How can I troubleshoot problems or errors in downloading files?
Amit Ranjan
posted this on January 06, 2010 02:01 am
Here are some of the common problems faced in downloading files:
Case 1: On clicking download I get an error like “This XML file does not appear to have any style information associated with it. The document tree is shown below…… ”
- This error message means that the file does not exist on our servers.
Case 2: I clicked download and the process is going on for a while, it does not seem to be stopping or giving me the file.
- This problem happens when you try to download a large PDF file. If you have the PDF plugin installed in your browser, then downloading the file invokes the PDF plugin and the file will open in your browser after the entire file gets downloaded. This is going to be slow because of the large file.
- A simple workaround for this is to disable the PDF plugin in the browser, download the file and re-enable the plugin back again.
Case 3: I am trying to download a file after signing up and was told that the link to download the file will be emailed to me, but it has not arrived.
- If your account has not yet been verified or if the author of the presentation has enabled a lead form, we will send you a download link for the file in your email. However, if you do not receive this email, please make sure the email address you have provided us is correct.
- You could also try checking your spam and junk folders.
Comments
Can anyone or the service center tell me how to register an account by endless e-mail checking process ( non the less how many e-mail account changed, just no mail arrived !! ???
@Forever Smith Please mention your Slideshare username and email id.
When I right-clicked my mouse on the "Download" link of a file, it showed "talent-talk-webinar-rethinking-your-recruiting-metrics-in-a-down-economy-2065966.htm " instead of "xxxx.pdf" or "xxx.pptx", etc.
This issue happened before and disappeared after re-login.
Two days I am trying to upload photos from Athens protest and nothing it happen
Case 2. Either it doesn't work and they don't want to admit it; they are too cheap to pay for any download bandwidth or they don't want us to download stuff to try and lock people in.
I downloaded "Introduction to SEO" from SeoMoz (a Powerpoint file) but got an error when trying to open it.
Please help.
Albert
To download a presentation, go to the slideview page of the slideshow I want to download and click on the 'Download' link just above the player on the page. I click 'Download' ,to appear 'HTML Document',can not download.The slideshow can not download?
When I right-clicked my mouse on the "Download" link of a file, it showed 'HTML Document'... ...
After I clicked the download, it showed "
You are downloading the presentation 42 Wonderful Creatures. The download will start shortly
How do I open up a downloaded phpapp02.key file?
Nothing downloads anymore. Ever since they switched to the ad page where you have to wait 5 seconds, I haven't been able to download anything. I've tried different files and different browsers and still I get the same thing. Ugh, this is such a pain in the ass.
Is anyone listening to our concerns from the help desk. I'm having exactly the same problem. Why can't files download like it is advertised! Very, Very frustrating.
Im Getting the email but the links bring me to the homepage and it loops back to the download button and email form...I tried both clickong on the link and copy^paste the second one.
Cant get the file...
In trying to download, after a lengthy wait, I get this:
This XML file does not appear to have any style information associated with it. The document tree is shown below.
−
<Error>
<Code>AccessDenied</Code>
<Message>Request has expired</Message>
<RequestId>6937D2BEFDCF3BFF</RequestId>
<Expires>2010-12-19T21:59:32Z</Expires>
−
<HostId>
C2jSXpLEqerW8vZvtvcdzqgDDtuJ8iYMexnrJJHHjr1nzL8B+5vFAoYwFUu9mnSS
</HostId>
<ServerTime>2010-12-19T22:03:26Z</ServerTime>
</Error>
I also cannot download the presentation. I am using a Chrome browser on a Mac. You had mentioned to turn off the pdf plugin but I do not know how to do this. VERY FRUSTRATING!!!
(Also, your pages look pretty strange on the Chrome browser.)
Downloads dont work.
I attempted to download http://www.slideshare.net/jathey/best-practices-for-metadata-in-dam... it told me it would start.... I waited 5 minutes for nothing. So I clicked on the link to manually download it. It opened a PDF window stating the file was corrupted.
Slideshare sucks at downloading PDF files.
I complained about this problem weeks ago when I attempted to download a series of different PDF slide shows. None of them downloaded. Slideshare emailed me stating they'd look into it that it was an engineering problem. Then it was closed without any of them working.
They really don't care about the download process.
Telling people to turn off a PDF plug in is stupid and lazy response. Invest in a simple mechanism that simply downloads PDFs. Many companies offer them and many other pieces of software (including most corporate web sites) do this really well.
Hello everyone, I haven't experience this type of problems/errors in downloading the file. Maybe you can try to use other web browsers like Mozilla Firefox to download the file. Hope to hear about your feedback's soon. ~Wind Turbines