FAQs/Managing content on SlideShare/Download content

Why am I unable to download a SlideShare?

Amit Ranjan
posted this on January 06, 2010 02:01 AM

Below are solutions to common problems that can appear when downloading SlideShares:

Case 1:  When I download the SlideShare I get the error, “This XML file does not appear to have any style information associated with it. The document tree is shown below…… ”

  • This error message means that the file does not exist on our servers anymore. Please submit a ticket if you encounter this issue when downloading a file.


Case 2:  I clicked download and the process has been going on for a while, and it does not seem to be stopping or giving me the SlideShare.

  • This problem can happen when you try to download a large PDF file. If you have a PDF plugin installed in your browser, downloading the file will activate the PDF plugin and the file will open in your browser, which can take some time. A simple workaround for this is to disable the PDF plugin in your browser, download the file, and re-enable the plugin again


Case 3: I am trying to download a SlideShare after signing up, and was told that the link to download the file would be emailed to me. However, it hasn't arrived yet.

  • If your account has not yet been verified or if the author of the presentation has enabled a lead form, we will send you a download link for the file in your email. However, if you do not receive this email, please make sure the email address you have provided us is correct. The email may also be in your spam or junk folders. 

 

 Case 4: The save link is grayed out and can not be clicked on/it says 'Save disabled by author.'

  • The uploader of the SlideShare has disabled downloading. More details can be found here. 
 

Comments

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Forever Smith

Can anyone or the service center tell me how to register an account by endless e-mail checking process ( non the less how many e-mail account changed, just no mail arrived !! ???

February 27, 2010 06:59 PM
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Archana Kulshrestha
Help Center
March 03, 2010 09:44 PM
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Wuws123456

When I right-clicked my mouse on the "Download" link of a file, it showed "talent-talk-webinar-rethinking-your-recruiting-metrics-in-a-down-economy-2065966.htm " instead of "xxxx.pdf" or "xxx.pptx", etc.

This issue happened before and disappeared after re-login.

March 24, 2010 08:38 PM
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DIONYSOS

Two days I am trying to upload photos from Athens protest and nothing it happen

May 07, 2010 12:56 PM
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ian_painter

Case 2. Either it doesn't work and they don't want to admit it; they are too cheap to pay for any download bandwidth or they don't want us to download stuff to try and lock people in.

August 11, 2010 02:14 PM
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albert0346

I downloaded "Introduction to SEO" from SeoMoz (a Powerpoint file) but got an error when trying to open it.

Please help.

Albert

August 19, 2010 12:06 AM
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langrenchi

To download a presentation, go to the slideview page of the slideshow I want to download and click on the 'Download' link just above the player on the page. I click 'Download' ,to appear 'HTML Document',can not download.The slideshow can not download?

August 29, 2010 03:56 PM
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langrenchi

When I right-clicked my mouse on the "Download" link of a file, it showed 'HTML Document'... ...

August 29, 2010 04:15 PM
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thesimmons
I paid for a download of a movie. The money was collected and still even with the email link.... no movie downloaded yet. Very frustrating process.and wouldn't recommend.
August 29, 2010 07:29 PM
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Caryyuen

After I clicked the download, it showed "

You are downloading the presentation 42 Wonderful Creatures. The download will start shortly

Click here if the download doesn't start within 5 second
However, after I download on my PC, it could not be opened as previous time I download.
September 10, 2010 02:28 AM
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traynoir

How do I open up a downloaded phpapp02.key file?

October 11, 2010 09:47 AM
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ltapolczai

Nothing downloads anymore.  Ever since they switched to the ad page where you have to wait 5 seconds, I haven't been able to download anything.  I've tried different files and different browsers and still I get the same thing.  Ugh, this is such a pain in the ass.

November 10, 2010 10:52 AM
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SoDubrovnik

Is anyone listening to our concerns from the help desk.  I'm having exactly the same problem.  Why can't files download like it is advertised!  Very, Very frustrating. 

November 11, 2010 12:28 AM
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desrosiersd

Im Getting the email but the links bring me to the homepage and it loops back to the download button and email form...I tried both clickong on the link and copy^paste the second one.

Cant get the file...

November 23, 2010 04:55 AM
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mhagny

In trying to download, after a lengthy wait, I get this:

This XML file does not appear to have any style information associated with it. The document tree is shown below.
      

<Error>
<Code>AccessDenied</Code>
<Message>Request has expired</Message>
<RequestId>6937D2BEFDCF3BFF</RequestId>
<Expires>2010-12-19T21:59:32Z</Expires>

<HostId>
C2jSXpLEqerW8vZvtvcdzqgDDtuJ8iYMexnrJJHHjr1nzL8B+5vFAoYwFUu9mnSS
</HostId>
<ServerTime>2010-12-19T22:03:26Z</ServerTime>
</Error>

December 19, 2010 02:05 PM
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carollashman

I also cannot download the presentation. I am using a Chrome browser on a Mac.  You had mentioned to turn off the pdf plugin but I do not know how to do this.  VERY FRUSTRATING!!!

(Also, your pages look pretty strange on the Chrome browser.)

January 18, 2011 11:11 AM
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jduhl

Downloads dont work. 

I attempted to download http://www.slideshare.net/jathey/best-practices-for-metadata-in-dam... it told me it would start.... I waited 5 minutes for nothing.   So I clicked on the link to manually download it. It opened a PDF window stating the file was corrupted. 

Slideshare sucks at downloading PDF files.

I complained about this problem weeks ago when I attempted to download a series of different PDF slide shows.  None of them downloaded. Slideshare emailed me stating they'd look into it that it was an engineering problem.  Then it was closed without any of them working. 

They really don't care about the download process. 

Telling people to turn off a PDF plug in is stupid and lazy response.  Invest in a simple mechanism that simply downloads PDFs.  Many companies offer them and many other pieces of software (including most corporate web sites) do this really well.

February 01, 2011 07:02 AM
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windturbines

Hello everyone, I haven't experience this type of problems/errors in downloading the file. Maybe you can try to use other web browsers like Mozilla Firefox to download the file. Hope to hear about your feedback's soon. ~Wind Turbines

February 15, 2011 12:17 AM
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